Contact Us
At The 1970 Shop, we value our customers and are committed to providing a reliable shopping experience. Whether you have a question about a product, need assistance with an order, wish to report a delivery issue or want to raise a grievance, our team is here to help.
C51, First Floor, Lawrence Road Industrial Area, Delhi – 110035
Send Us A Message
Business Information
Legal Name: MCMLXX Shop Private Limited
Trade Name: The 1970 Shop
Principal Business Address: C51, First Floor, Lawrence Road Industrial Area, Delhi – 110035
Website: https://the1970shop.com
Customer Support Email: postbox@the1970shop.com
Customer Support Telephone: +91 92207 81177
WhatsApp: +91 92207 81177
For assistance concerning products, orders, payments, delivery, cancellations, refunds, replacements or other queries, please contact us through the details provided above.
To help us resolve your query efficiently, please provide your order number, registered email address or telephone number, a description of the issue and any relevant supporting photographs or documents.
A request may be raised through our customer-support channels. Where the communication constitutes a complaint, a complaint reference or ticket number will be provided for tracking its status.
Grievance Redressal
MCMLXX Shop Private Limited has established a grievance-redressal mechanism in accordance with the Consumer Protection Act, 2019 and the applicable Consumer Protection (E-Commerce) Rules, 2020, as amended.
Grievance Officer Details
- Name: ________
- Designation: Grievance Officer
- Email: ________
- Telephone/Mobile: ________
- Correspondence Address: ________
Consumers may contact the Grievance Officer for complaints concerning the Company's products, services, orders, payments, delivery, cancellations, refunds, replacements, product information or any other matter relating to consumer rights.
Every consumer complaint shall be acknowledged within forty-eight (48) hours of receipt and redressed within one (1) month from the date of receipt, in accordance with the applicable law. The complainant shall also be provided with a copy of the complaint as recorded by the Grievance Officer.
Please retain your order details and complaint reference number for future correspondence.
Escalation of Consumer Grievances
If a consumer grievance remains unresolved, the consumer may approach the National Consumer Helpline through its official website at https://consumerhelpline.gov.in or by calling 1915, or may seek appropriate remedies before the competent Consumer Disputes Redressal Commission or other competent authority, as applicable.
Frequently Asked Questions
Find answers to common questions about our products and services
Where is The 1970 Shop based?
The 1970 Shop operates online from Delhi. It does not currently operate a physical retail store.
What oil is used in your products?
Please refer to the applicable product description and packaging for the ingredients and other product-specific information.
Can I cancel my order?
Orders may be cancelled before dispatch, subject to the applicable terms of our Refund, Replacement and Cancellation Policy. Once an order has been dispatched, cancellation may no longer be possible. This does not affect any statutory rights or remedies available to consumers under applicable law.
Do you call before delivery?
This depends on the courier partner. We recommend keeping your phone reachable.
Where do you deliver, and how long does delivery take?
We deliver across India.
Delhi NCR: 2-3 days
Outside Delhi NCR: 4-6 days, depending on the location.
Delivery timelines are estimates and may vary depending on the destination, courier service and circumstances affecting delivery.
Can I change my delivery address after placing the order?
Delivery address changes may be requested before dispatch, subject to order status and operational feasibility. Once an order has been shipped, the address generally cannot be changed.
Can I modify my order after placing it?
Order modifications may be requested before dispatch, subject to order status and operational feasibility. Once an order has been dispatched, modifications may no longer be possible.
Why does the product look slightly different from the website image?
Our products are prepared in small batches, and slight variations in appearance may occur. Such variations do not necessarily indicate a difference in quality or taste. However, if the product received is materially different from the product ordered, damaged or otherwise defective, please contact our customer support team.
What are your working hours?
Our customer support team is available from 10:00 am to 6:00 pm, Monday to Saturday. We are closed on Sundays and public holidays.
Do you accept bulk, corporate or B2B orders?
Yes, we do. We handle bulk gifting, wedding favours, corporate gifting, and B2B orders.
Customisation options are available, and we offer special pricing for bulk orders.
For quantities, timelines, or custom requirements, we recommend getting in touch with us directly.
What should I do if I receive a damaged or incorrect product?
Contact customer support promptly after delivery, providing your order number and photographs of the product and packaging, where reasonably available. We will assess your claim in accordance with our Refund, Replacement and Cancellation Policy and applicable law. Any reporting period specified in our policy shall not restrict statutory consumer rights.
How can I track my order?
Once your order is shipped, we will share tracking details via WhatsApp/email.
Do you offer refunds?
Refunds and replacements are handled in accordance with our Refund, Replacement and Cancellation Policy and applicable law. If you receive a damaged, incorrect, expired or otherwise eligible product, please contact our customer support team with your order details. We will review the complaint and provide the appropriate remedy in accordance with the applicable policy and legal requirements.
For further details, please refer to our Refund, Replacement and Cancellation Policy.
Is COD available on all orders?
COD is available for most locations. However, for certain pin codes with high return rates or limited serviceability, partial or full prepayment may be required. Our team will contact you in such cases.
My order shows delivered but I haven’t received it. What should I do?
Please reach out to us immediately. We will check with the courier partner and resolve the issue.
How can I track a complaint?
Please retain the complaint reference or ticket number provided by our team and quote it in subsequent correspondence.
Do you offer any discounts?
First-time customers receive 5% off on orders above ₹1,000 (automatically applied at checkout).
Repeat customers receive 10% off on orders above ₹1,000 (automatically applied at checkout).
A complimentary gift is included with orders above ₹1,500.
Offers are subject to the applicable terms and conditions displayed on the Website.
How can I raise a formal grievance?
You may raise a grievance by contacting our Grievance Officer using the contact details provided on this page. Complaints will be acknowledged within 48 hours and redressed within one month from the date of receipt, in accordance with applicable law. A complaint reference or ticket number will be provided for tracking the complaint.
If your grievance remains unresolved, you may approach the National Consumer Helpline at 1915 or through consumerhelpline.gov.in, or seek an appropriate statutory remedy.