Shipping policy
This Shipping Policy (“Policy”) governs the dispatch, shipment and delivery of products purchased through www.the1970shop.com (“Website”), owned and operated by MCMLXX Shop Private Limited, trading as “The 1970 Shop” (“Company”, “we”, “our” or “us”). This Policy forms an integral part of the Company's Terms and Conditions and should be read in conjunction with the Privacy Policy, Refund, Replacement and Cancellation Policy, and all other policies available on the Website. By placing an order through the Website, you acknowledge that you have read, understood and agreed to this Policy.
1. Delivery Areas
The Company endeavours to deliver its products across India through its authorised logistics and delivery partners. Delivery services shall be available only to locations that are serviceable by the Company's logistics network. The availability of delivery to a particular location may vary from time to time depending upon operational feasibility, regulatory restrictions, weather conditions or the serviceability of the destination. The Company reserves the right to refuse or cancel orders for locations that are not serviceable or where delivery cannot reasonably be undertaken.
2. Processing of Orders
All orders placed through the Website are subject to acceptance by the Company. Upon successful placement of an order and receipt of payment or confirmation of payment authorisation, the Company shall commence processing the order. Processing includes verification of the order, quality inspection of the products, packaging and preparation for dispatch.
Orders are ordinarily processed within one (1) to three (3) business days, excluding Sundays, public holidays and any other days on which the Company's operations remain closed. During periods of high demand, festive seasons, promotional campaigns or unforeseen operational circumstances, processing timelines may be extended. The Company shall endeavour to notify customers of any significant delay.
Where the Company becomes aware of a material delay in processing or dispatching an order, it shall endeavour to notify the customer through the contact details provided at the time of purchase and, where reasonably practicable, provide an updated estimated dispatch or delivery timeline. Nothing in this Section shall exclude any rights or remedies available to the customer under applicable consumer protection law in the event of non-delivery or deficient service
3. Dispatch and Delivery
Upon completion of order processing, the products shall be handed over to the Company's authorised logistics partner for delivery. Estimated delivery timelines displayed on the Website are indicative only and shall not constitute a guarantee or warranty of delivery within a specified period.
While the Company shall make reasonable efforts to ensure timely delivery, actual delivery timelines may vary depending upon the destination, availability of logistics services, weather conditions, governmental restrictions, transportation disruptions or other circumstances beyond the Company's reasonable control.
The Company shall make reasonable efforts to dispatch and deliver orders within the estimated timelines communicated to customers. Where delivery is delayed, the Company shall endeavour to provide relevant status updates and revised estimates, where available.
Estimated delivery timelines are indicative unless a specific delivery commitment is expressly communicated by the Company. Any delay, failure to deliver or other non-performance shall be dealt with in accordance with the applicable terms of purchase and applicable law. Nothing in this Policy shall operate to exclude or restrict any statutory remedy available to a consumer.
4. Shipping Charges
Applicable shipping and delivery charges shall be clearly disclosed to the customer before the completion of the purchase and shall be reflected in the order summary at checkout.
The Company may offer free shipping, discounted shipping or other shipping-related promotional benefits on specified products, orders or during designated promotional periods. The eligibility criteria, applicable conditions and validity period of such offers shall be disclosed on the Website.
The Company may modify or discontinue a promotional shipping offer prospectively, subject to its disclosed terms and applicable law. Any shipping charges applicable to an order already accepted shall not be altered retrospectively except as permitted under applicable law and the terms disclosed at the time of purchase.
Any taxes, duties or statutory levies applicable to the transaction or shipment shall be disclosed and charged in accordance with applicable law.
5. Delivery Confirmation
Delivery shall ordinarily be treated as completed when the product is delivered to the shipping address provided by the customer and accepted by the customer or a person reasonably authorised to receive the shipment at that address.
The Company may rely on delivery confirmation records provided by its authorised logistics partners, subject to verification where a delivery dispute is raised.
Upon delivery, the customer shall take reasonable care of the products and comply with any applicable storage instructions. However, delivery confirmation shall not, by itself, extinguish the customer's rights in respect of defective, damaged, incorrect, misrepresented or otherwise non-conforming products, or any other rights and remedies available under applicable law or the Company's applicable Return, Refund and Exchange Policy.
6. Customer Responsibilities
Customers are solely responsible for ensuring that the shipping address, contact details and other delivery information provided at the time of placing the order are complete, accurate and up to date. The Company shall not be responsible for delays, failed deliveries or additional costs arising from incorrect, incomplete or inaccurate delivery information furnished by the customer.
Customers are requested to ensure that an authorised person is available to receive the delivery at the designated address during the estimated delivery period.
Where a delivery failure or delay results from an error attributable to the Company or its authorised logistics partner, the matter shall be investigated and addressed appropriately. The customer shall not be held responsible for a delivery failure solely on the basis of incorrect delivery information where the relevant error was attributable to the Company or its logistics partner
7. Inspection at the Time of Delivery
Customers are advised to inspect the external condition of the package at the time of delivery. In the event that the package appears visibly damaged, tampered with, leaking or otherwise compromised, customers should, where reasonably possible, refuse acceptance of the delivery and immediately notify the Company's Customer Support along with appropriate photographs and supporting details.
Customers are encouraged to report any visible damage, tampering, leakage or other delivery-related concern as soon as reasonably practicable and to provide photographs, delivery records or other relevant supporting information. Each complaint shall be assessed in accordance with the applicable policy, the available evidence and applicable law.
8. Failed Delivery Attempts and Undelivered Orders
Where delivery cannot be completed because the customer is unavailable, the delivery address or contact details provided are incorrect, the shipment is refused, or another delivery-related issue arises, the Company's logistics partner may make additional delivery attempts in accordance with its operational procedures.
Where an order remains undelivered after reasonable delivery attempts, the Company may arrange for the shipment to be returned to its facility and shall notify the customer, where reasonably practicable, of the relevant status and available next steps.
Any cancellation, re-dispatch, refund or deduction of shipping or handling charges shall be governed by the Company's applicable Return, Refund and Exchange Policy, the shipping and return-cost disclosures made available at the time of purchase, and applicable law.
Where a deduction is permissible, the nature and amount of the applicable charge shall be disclosed or otherwise determined in accordance with the applicable terms and law. No deduction shall be imposed merely by reason of the perishable or consumable nature of a product where such deduction is not otherwise permissible under applicable law.
Nothing in this Section shall exclude any remedy available to the customer where the failure to deliver is attributable to the Company or its authorised logistics partner.
9. Delays Beyond the Company's Control
The Company shall not be liable for delays in dispatch or delivery arising from events beyond its reasonable control, including but not limited to natural disasters, floods, earthquakes, pandemics, epidemics, strikes, labour disruptions, transportation failures, governmental restrictions, customs delays, civil disturbances, cyber incidents, acts of God or other force majeure events.
In such circumstances, the Company shall make reasonable efforts to keep customers informed regarding the status of their orders and any revised delivery estimates available. Where an order cannot be delivered, the Company shall address cancellation, refund or other appropriate remedies in accordance with the applicable terms and applicable law. Nothing in this Section shall constitute a blanket exclusion of liability for any act, omission or deficiency for which the Company remains responsible under applicable law.
10. Food Safety During Transit
The Company takes reasonable measures to ensure that all food products are packed, stored and transported in accordance with applicable food safety standards until the time of delivery.
Following delivery, customers shall follow the applicable storage instructions and take reasonable steps to preserve the quality and safety of the products. The Company shall not be responsible for deterioration demonstrably caused by improper storage, mishandling or delayed acceptance attributable to the customer after delivery.
Nothing in this Section shall exclude or limit the Company's obligations under applicable food safety, consumer protection or other laws in respect of defects, contamination, improper packaging, unsafe products or other issues attributable to the Company or its supply and delivery arrangements.
11. International Shipping
Unless expressly stated otherwise on the Website, the Company currently undertakes deliveries only within the territory of India. Any request for international delivery shall be subject to the Company's prior written approval and any applicable customs laws, import restrictions and additional shipping charges.
12. Limitation of Liability
The Company shall not be liable for delays or interruptions arising from circumstances beyond its reasonable control, except to the extent liability arises from an act, omission, deficiency or breach for which the Company is responsible under applicable law.
Nothing in this Policy shall exclude, restrict or waive any statutory rights, remedies or protections available to a consumer under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, as amended, or any other applicable law.
Any limitation of liability under this Policy shall apply only to the extent legally permissible and shall not operate to exclude liability that cannot lawfully be excluded or restricted.
13. Amendments
The Company reserves the right to amend, modify or update this Policy from time to time in order to reflect changes in business practices, logistics arrangements or applicable laws. Any revised version of this Policy shall become effective immediately upon its publication on the Website unless otherwise specified.
14. Governing Law and Jurisdiction
This Policy shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts at New Delhi, India.
15. Contact Us
For any questions relating to shipping, dispatch or delivery of your order, customers may contact:
The 1970 Shop — A Unit of MCMLXX Shop Private Limited
Customer Support: postbox@the1970shop.com
Telephone: +91 92207 81177
Registered Office: Sd-268, Pitam Pura, Delhi, North West Delhi, Delhi, 110088, India
Shipping-related queries and complaints may be submitted through the customer-support details provided above. Where a communication constitutes a consumer complaint, it shall be handled through the Company's designated grievance-redressal mechanism in accordance with applicable law, including the prescribed acknowledgement and redressal timelines.