Terms of service

This website is operated by MCMLXX SHOP PRIVATE LIMITED, a company incorporated under the Companies Act, 2013, bearing CIN No. U10509DL2025PTC452263, having its registered address at Sd-268, Pitam Pura, Delhi, North West Delhi, Delhi, 110088, India, and carrying on business under the trade name “The 1970 Shop” (“Company”, “The 1970 Shop”, “we”, “us” or “our”).

The Company operates the website www.the1970shop.com and provides products and services through the website subject to these Terms.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service” or “Terms”), including those additional terms and conditions and policies referenced herein. These Terms apply to all users of the site.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.

Any new features or tools added to the current store shall also be subject to the Terms of Service. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

1. ONLINE STORE TERMS

By agreeing to these Terms of Service, and/or placing an order through the Website, you represent and warrant that you possess the legal capacity to enter into binding contracts under applicable law.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to Intellectual property laws including but not limited to Trademark, Copyright, Designs etc.).

We reserve the right to suspend or terminate your access to the Website or Services in the event of a material breach of these Terms, fraudulent activity, unlawful conduct, or misuse of the Website or Services, subject to applicable law. Where reasonably practicable, we shall notify you of the reason for such suspension or termination before taking action. Nothing in this clause shall affect any rights available to consumers under applicable law.

The Company may be contacted at the details provided in the “Contact Information” section of these Terms for any queries, complaints or grievances relating to the Website, products or services offered by the Company. All consumer grievances shall be addressed in accordance with applicable law.

2. GENERAL CONDITIONS

We reserve the right to refuse or discontinue access to the Website or any part of the Services for legitimate reasons, subject to applicable Indian law.

You understand that information submitted through the Website may be transmitted over various networks and may be subject to technical processing by third-party service providers. We shall implement appropriate security measures for the protection of personal data and payment-related information in accordance with applicable law and the terms of the relevant service providers.

You agree not to reproduce, duplicate, copy, sell, resell, or commercially exploit any portion of the Website or the Services without our prior written permission, except as permitted under applicable law.

We may disclose information to competent governmental authorities, law enforcement agencies or courts of competent jurisdiction where required by applicable law or pursuant to a lawful order or direction, including under the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and other applicable laws, to the extent in force and applicable.

3. ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We endeavour to ensure that all information available on the Website, including product descriptions, pricing, availability and food safety information, is accurate, complete and up to date.

As required under applicable FSSAI regulations and the Consumer Protection (E-Commerce) Rules, 2020, we provide accurate product information, including, wherever applicable:

• FSSAI licence or registration number of the relevant Food Business Operator;
• Nutritional information, ingredient lists, allergen declarations and country of origin, wherever required;
• Net weight or quantity in accordance with applicable legal metrology requirements;
• Date of manufacture or packing, best-before, use-by or expiry date, as applicable, and batch or lot number, wherever required;
• Maximum Retail Price (MRP), inclusive of all taxes; and
• Vegetarian or non-vegetarian symbol, as applicable under FSSAI regulations.

While we make reasonable efforts to keep the information on the Website accurate and up to date, occasional errors or omissions may occur. Nothing in these Terms shall limit any rights available to consumers or any obligations imposed on us under applicable law.

4. MODIFICATIONS TO THE SERVICE AND PRICES

Prices of our products may change from time to time. The applicable price of a product shall be displayed on the Website at the time of placing an order. Any change in the Maximum Retail Price (MRP), discounts or promotional prices shall be reflected in accordance with applicable law. Discounts and promotional offers may be subject to specific terms and conditions, which shall be communicated wherever applicable.

All prices displayed on the Website shall be inclusive of applicable taxes, unless expressly stated otherwise in accordance with applicable law. A tax invoice or bill of supply, as applicable, shall be issued for each transaction in accordance with applicable GST laws.

We reserve the right to modify, suspend or discontinue any part of the Website or its services from time to time. Where such changes affect an order already accepted by us, we shall deal with the order in accordance with the applicable terms and conditions and applicable law. Nothing in this clause shall affect any rights available to consumers under applicable law.

5. FOOD PRODUCTS, SAFETY, AND FSSAI COMPLIANCE

The food products offered on our Website are subject to the applicable provisions of the Food Safety and Standards Act, 2006, and the rules and regulations made thereunder. Our applicable FSSAI licence or registration details are provided on the Website and/or product packaging, as required under applicable law.

Certain products may be available exclusively through our Website and may be offered in limited quantities. Returns, replacements and refunds shall be governed by our applicable Refund Policy, subject to the rights available to consumers under applicable law.

Product images on the Website are for illustrative purposes only. Actual product packaging may vary, provided that the product supplied complies with applicable legal requirements and the applicable product description.

We reserve the right to restrict the sale or quantity of products in particular locations or circumstances where necessary, subject to applicable law.

Food products should be stored, handled and consumed in accordance with the instructions and information provided on the product packaging. Customers are advised to review the ingredients, nutritional information and allergen declarations before consumption, particularly where they have known food allergies or dietary restrictions.

Nothing in these Terms excludes or limits our obligations or liability under applicable food safety and consumer protection laws. For food safety concerns or complaints, customers may contact us using the grievance redressal details provided in the “Grievance Officer” section of these Terms.

Product Recall and Food Safety Action

If we become aware that any product sold through our Website may be unsafe, contaminated, adulterated, misbranded, recalled or otherwise non-compliant with applicable food safety laws, we shall take appropriate action in accordance with applicable law, including notifying the relevant authorities wherever required. Where necessary, we may suspend the sale of or remove the affected product from the Website and take reasonable steps to inform affected customers. Depending on the circumstances and applicable legal requirements, customers may be offered a refund, replacement or other appropriate remedy. Customers are requested to contact our Grievance Officer using the details provided in these Terms if they have concerns regarding the safety or quality of any product purchased from us.

6. BILLING, PAYMENTS, ORDER ACCEPTANCE, SHIPPING AND DELIVERY

6.1 Order Placement and Acceptance

Placing an order on the Website constitutes an offer by the customer to purchase the selected products at the prices and on the terms displayed at checkout. An order confirmation email or message acknowledging receipt of the order does not, by itself, constitute final acceptance of the order. An order shall be treated as accepted when we confirm its acceptance through the Website, email or other communication, or commence processing it for fulfilment, as applicable.

We reserve the right to refuse, cancel or limit an order for legitimate reasons, including suspected fraudulent transactions, pricing or inventory errors, payment failure or legal restrictions, subject to applicable law. Where an order is cancelled after payment has been received, the amount paid shall be refunded in accordance with our Refund Policy and applicable law.

6.2 Customer Consent and Order Details

Before placing an order, customers shall be provided an opportunity to review the products selected, quantities, applicable prices, delivery charges, taxes, discounts and the total payable amount. Customers must affirmatively indicate their acceptance of the applicable Terms and conditions before completing the purchase, where required under applicable law. The final order shall be subject to the details confirmed at checkout.

6.3 Payments and Payment Failures

Payments may be made through the payment methods made available on the Website at checkout. All payments are subject to verification and processing by the relevant payment service provider.

If a payment fails or remains pending, the order may not be processed until payment is successfully confirmed. If an amount is debited from the customer's account despite a failed or unsuccessful transaction, the customer may contact us with the relevant transaction details. Any refund or reversal shall be handled in coordination with the payment service provider and in accordance with applicable law and the applicable payment system's timelines.

6.4 Duplicate Payments

If a customer is charged more than once for the same order due to a technical or payment-processing error, the duplicate amount shall be refunded after verification. The customer may contact us with the order number and relevant transaction references to facilitate resolution.

6.5 Cash on Delivery (COD)

Cash on Delivery (COD) may be offered for eligible orders and delivery locations, subject to availability at checkout. Any applicable COD charges shall be disclosed before the order is placed. We reserve the right to restrict COD availability for particular orders or locations for legitimate reasons, subject to applicable law.

6.6 Taxes and Additional Charges

Product prices, applicable taxes, shipping charges, COD charges and any other mandatory charges shall be disclosed before the customer completes the order. No undisclosed charge shall be imposed on the customer after the order is placed, except where permitted under applicable law and with the customer's required consent.

6.7 Shipping and Delivery

Delivery timelines displayed on the Website are indicative and may vary depending on the delivery location, courier availability and other relevant circumstances. We shall make reasonable efforts to deliver orders within the indicated timelines.

Customers are responsible for providing accurate and complete delivery addresses and contact details. If delivery fails due to an incorrect address, repeated unavailability of the recipient or refusal to accept delivery, we may contact the customer to arrange redelivery or cancel the order, as appropriate. Any additional shipping or return logistics charges shall be communicated to the customer and recovered only where permitted under applicable law.

6.8 Refunds and Order Cancellation

Customers may request cancellation of an order in accordance with our Refund Policy and the applicable order status. Where an order is cancelled by us after payment has been received, or where a refund is otherwise due under applicable law, the refund shall be processed in accordance with our Refund Policy and applicable law.

Nothing in this clause shall exclude or limit any consumer rights or remedies available under applicable law.

7. ACCURACY OF BILLING, SHIPPING AND DELIVERY

We reserve the right to refuse, cancel or limit an order where reasonably necessary, including in cases of suspected fraudulent transactions, pricing or inventory errors, or other legitimate reasons, subject to applicable law. Where an order is cancelled or modified, we shall notify the customer using the contact details provided at the time of placing the order.

No cancellation charges shall be imposed on a consumer after confirmation of an order, except where expressly permitted under applicable law.

A tax invoice or bill of supply, as applicable, shall be issued for each transaction in accordance with the applicable GST laws and rules.

Refunds, where applicable, shall be processed in accordance with our Refund Policy and applicable law. For further details, customers may refer to our Refund Policy.

Delivery timelines displayed on the Website are indicative and may vary depending on the delivery location, courier availability and other relevant circumstances. We shall make reasonable efforts to deliver orders within the indicated timelines.

We shall not be responsible for delivery delays caused by events beyond our reasonable control, including transportation disruptions, extreme weather, governmental restrictions or other force majeure events. This shall not exclude any liability that cannot lawfully be excluded under applicable law.

Customers are responsible for providing accurate and complete delivery addresses and contact details. If delivery fails due to an incorrect address, repeated unavailability of the recipient or refusal to accept delivery, we may contact the customer to arrange redelivery or cancel the order, as appropriate. Any additional shipping or return logistics charges shall be communicated to the customer and recovered only where permitted under applicable law.

Risk in the products shall pass to the customer upon delivery at the designated delivery address. Ownership of the products shall pass to the customer upon receipt of full payment, subject to applicable law.

8. RETURNS, REPLACEMENTS AND REFUNDS

Given the perishable and consumable nature of food products, returns, replacements and refunds shall be handled in accordance with our Refund Policy and applicable law.

Customers are requested to report any damaged, defective, incorrect, tampered or expired product as soon as reasonably possible after delivery, preferably within forty-eight (48) hours, along with photographs, batch or lot details and proof of purchase, wherever available. Failure to report a complaint within this period shall not, by itself, affect any rights available to the customer under applicable law.

Complaints shall be reviewed on the basis of the information provided and the circumstances of the case. Where a product is found to be damaged, defective, incorrect, tampered with or expired, an appropriate remedy, including replacement or refund, shall be provided in accordance with our Refund Policy and applicable law.

Products that have been opened, consumed, partially consumed or improperly stored may ordinarily be ineligible for return or replacement, having regard to food safety and hygiene requirements. This restriction shall not apply where a remedy is required under applicable law.

Approved refunds shall ordinarily be processed through the original mode of payment, subject to the payment method and applicable banking procedures, within the timelines specified in our Refund Policy and applicable law.

9. INTELLECTUAL PROPERTY RIGHTS

All content available on the Website, including its design, layout, text, product descriptions, photographs, images, graphics, logos, trade names, trademarks, and other materials, is owned by or licensed to MCMLXX SHOP PRIVATE LIMITED, unless otherwise stated, and is protected under applicable intellectual property laws.

You may access and use the Website for personal, non-commercial purposes. No content from the Website may be copied, reproduced, modified, distributed, published, displayed, transmitted or otherwise commercially exploited without our prior written permission, except as permitted under applicable law.

The name “The 1970 Shop”, our logos, branding and other proprietary marks shall not be used in a manner that suggests affiliation with, endorsement by, or authorisation from the Company without our prior written consent.

Nothing in these Terms transfers any ownership or intellectual property rights in the Website or its content to you. All rights not expressly granted under these Terms are reserved by the Company or the respective rights holders.

If you believe that any content on the Website infringes your intellectual property rights, you may notify us through the contact details provided in these Terms, along with sufficient information to identify the allegedly infringing material and establish your claim. We shall review such complaints and take appropriate action in accordance with applicable law.

10. OPTIONAL TOOLS

The Website may provide access to certain tools or features made available by third-party service providers. We do not control the operation of such third-party tools and may not be able to monitor their availability or performance.

Your use of any such tools may be subject to the terms and conditions of the relevant third-party provider. We recommend reviewing those terms before using the tools.

Third-party tools are made available subject to their availability and applicable terms. Nothing in this clause excludes or limits any liability or obligation that cannot be excluded or limited under applicable law.

11. THIRD-PARTY LINKS

The Website may contain links to third-party websites or services that are not owned or controlled by us. These links are provided for convenience or informational purposes only and do not necessarily imply our endorsement of the linked websites, their content, products or services.

We do not control third-party websites and are not responsible for their content, policies, availability or practices. Customers accessing such websites do so at their own discretion and are advised to review the applicable terms of use and privacy policies before engaging with them.

Any queries, complaints or claims relating to products, services or transactions offered directly by a third party should ordinarily be addressed to the relevant third party. However, nothing in this clause excludes or limits any responsibility or liability that may arise under applicable law.

Where applicable, the Company may rely on the protections available to intermediaries under Section 79 of the Information Technology Act, 2000, subject to fulfilment of the conditions prescribed under that Act and the rules made thereunder.

12. USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

We welcome feedback, suggestions, reviews and other submissions from our customers. By submitting any comments, suggestions or feedback to us, you grant us a non-exclusive, royalty-free licence to use, reproduce, publish, display and share such submissions for purposes relating to our business, products, services and their promotion, subject to applicable law and our Privacy Policy.

We shall not be under any obligation to publish or respond to every submission. Any use of customer submissions that identifies an individual shall be subject to applicable law and our Privacy Policy.

We reserve the right to review, moderate or remove comments or submissions that are unlawful, abusive, misleading, defamatory, obscene, infringe third-party rights or otherwise violate these Terms, subject to applicable law.

You are responsible for ensuring that your comments and submissions are lawful, accurate to the best of your knowledge and do not infringe the rights of any third party. You must not impersonate another person, submit fake or misleading reviews, or engage in deceptive conduct.

Nothing in this clause limits any rights or remedies available under applicable law. Where applicable, complaints relating to unlawful content or user submissions shall be dealt with in accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and other applicable laws.

13. PERSONAL INFORMATION AND DATA PROTECTION

Your submission of personal information through the Website is governed by our Privacy Policy. In accordance with applicable data protection laws, including the Digital Personal Data Protection Act, 2023, and the rules made thereunder, to the extent applicable and in force, we shall:

• Process your personal data for lawful purposes and obtain your consent wherever required under applicable law.
• Collect and process personal data for the purposes disclosed to you and in accordance with applicable law.
• Implement appropriate technical and organisational measures to protect personal data against unauthorised access, use, disclosure, alteration or loss.
• Store and process personal data in accordance with applicable legal requirements.
• Transfer personal data outside India only as permitted under applicable law.
• Facilitate the exercise of rights relating to personal data, including access, correction, erasure and grievance redressal, to the extent available under applicable law.
• Notify the affected individuals and the relevant authority of personal data breaches, wherever and to the extent required under applicable law.

For any questions regarding our data practices, please contact us at ________ or refer to our Privacy Policy.

14. ERRORS, INACCURACIES, AND OMISSIONS

We reserve the right to correct any errors, inaccuracies or omissions and to update information on the Website from time to time. Where an error or inaccuracy materially affects an order, including the product description, price or availability, we may contact the customer to inform them of the issue and, where appropriate, offer the option to proceed with the order at the correct price or cancel the order and receive a refund, subject to applicable law.

In case of any discrepancy in MRP, labelling information or food safety details, we shall take appropriate steps to rectify the discrepancy in accordance with applicable law. In no event shall we charge a consumer more than the applicable MRP for a packaged commodity.

15. PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

1. For any unlawful purpose or in violation of any applicable Indian or international law;
2. To solicit others to perform or participate in any unlawful acts;
3. To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances applicable in India, including the IT Act, 2000, the Consumer Protection Act, 2019, or the FSSAI regulations;
4. To infringe upon or violate our intellectual property rights or the intellectual property rights of others, including under the Copyright Act, 1957, and the Trade Marks Act, 1999;
5. To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
6. To submit false or misleading information, including fake reviews or ratings, which is prohibited under the Consumer Protection Act, 2019;
7. To upload or transmit viruses or any other type of malicious code;
8. To collect or track the personal information of others in violation of the DPDP Act, 2023;
9. To spam, phish, pharm, pretext, spider, crawl, or scrape;
10. For any obscene or immoral purpose;
11. To interfere with or circumvent the security features of the Service;
12. To resell food products purchased from us without obtaining the necessary FSSAI licenses and approvals, as required under the Food Safety and Standards Act, 2006.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

16. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that access to or use of the Website will be uninterrupted, timely, secure or error-free. Temporary interruptions may occur due to maintenance, technical issues or circumstances beyond our reasonable control.

The Website and its features are provided on an “as is” and “as available” basis, subject to the product descriptions, representations and commitments expressly made by us and the rights available to consumers under applicable law. Nothing in these Terms shall exclude or limit our liability for:

• Death or personal injury caused by our negligence;
• Fraud or fraudulent misrepresentation;
• Any liability that cannot be limited or excluded under applicable Indian law, including under the Consumer Protection Act, 2019, and the Food Safety and Standards Act, 2006.

Subject to the above, The 1970 Shop, its directors, officers, employees, affiliates, agents, contractors, suppliers, service providers and licensors shall not be liable for indirect, incidental, special, punitive or consequential losses, including loss of profits, revenue, savings or data, arising from the use of the Website, to the extent such exclusion is permitted under applicable law.

Nothing in this clause shall exclude or restrict any remedy available to a consumer in respect of defective, unsafe or misrepresented products, deficient services, or any other matter for which liability cannot lawfully be excluded or limited under applicable law.

17. INDEMNIFICATION

You agree to indemnify The 1970 Shop and its directors, officers, employees and authorised representatives against third-party claims, losses, liabilities and reasonable legal expenses, to the extent directly arising from your material breach of these Terms, unlawful conduct or infringement of any third party’s rights.

This indemnification shall apply only to the extent that the relevant claim arises from your acts or omissions. It shall not apply to any claim, loss or liability caused by our negligence, wilful misconduct, breach of these Terms or violation of applicable law.

We shall notify you of any claim for which indemnification is sought within a reasonable time and provide reasonable cooperation in responding to such claim. Nothing in this clause shall exclude or limit any rights or remedies available under applicable law.

18. SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

19. TERMINATION

Any rights, obligations or liabilities accrued by either party before termination shall survive termination to the extent required under applicable law or by their nature.

These Terms shall remain effective for as long as you access or use the Website or our Services. You may discontinue your use of the Website and Services at any time. Where you have an account with us, you may request its closure by contacting us through the contact details provided in these Terms, subject to the completion of any pending transactions or obligations.

We may suspend or terminate your access to the Website or Services where we have reasonable grounds to believe that you have materially breached these Terms, engaged in fraudulent or unlawful conduct, or misused the Website or Services. Where reasonably practicable, we shall notify you of the suspension or termination and provide an opportunity to address the issue, except where immediate action is necessary for security, legal compliance or the prevention of fraud or harm.

Termination shall not affect any payment obligations or other liabilities accrued before termination, or any consumer rights available under applicable law.

20. ENTIRE AGREEMENT

The failure or delay by either party in exercising any right or enforcing any provision of these Terms shall not constitute a waiver of that right or provision.

These Terms of Service, together with the policies expressly incorporated into them, constitute the agreement governing your use of the Website and Services and supersede any prior agreements or understandings relating to the same subject matter, except where otherwise provided under applicable law.

Nothing in these Terms shall exclude any representation, obligation or right that cannot lawfully be excluded under applicable law. Any ambiguity in these Terms shall be interpreted in accordance with applicable law.

21. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms of Service and any separate agreements under which we provide our Services shall be governed by and construed in accordance with the laws of India.

Consumers shall have the right to seek remedies before the appropriate District, State or National Consumer Disputes Redressal Commission, as applicable, in accordance with the Consumer Protection Act, 2019, and other applicable laws. Nothing in these Terms shall restrict or exclude any statutory remedy available to consumers.

For disputes arising out of or in connection with these Terms or the use of the Website, the parties shall first attempt to resolve the dispute amicably through written communication. If the dispute remains unresolved within thirty (30) days from the date of written notice of the dispute, either party may pursue remedies before the competent courts or other forums in accordance with applicable law. Where the parties have separately entered into a valid written arbitration agreement covering the dispute, such dispute may be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended. The seat of such arbitration shall be Delhi, India, and the language of arbitration shall be English.

Subject to applicable law, the competent courts at Delhi, India, shall have jurisdiction over disputes arising out of or in connection with these Terms. Nothing in this clause shall restrict a consumer from approaching a Consumer Disputes Redressal Commission or any other statutory authority having jurisdiction under applicable law.

22. CHANGES TO TERMS OF SERVICE

You may review the most current version of these Terms of Service at any time on this page. We reserve the right to update, modify or replace any part of these Terms from time to time by publishing the revised Terms on our Website.

Any changes shall take effect from the date they are published on the Website, unless a later effective date is specified. Where required under applicable law, we shall notify customers of material changes. Changes to these Terms shall not retrospectively affect orders already accepted or rights and obligations already accrued, except where required or permitted under applicable law.

Your continued use of the Website after revised Terms are published shall constitute acceptance of the changes to the extent permitted under applicable law. If you do not agree with the revised Terms, you may discontinue using the Website, without affecting any rights or obligations relating to an existing order.

23. CONSUMER RIGHTS AND OBLIGATIONS

In accordance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and other applicable laws, consumers shall have the following rights:

• Right to be protected against marketing of goods and services which are hazardous to life and property;
• Right to be informed about the quality, quantity, potency, purity, standard, and price of goods or services;
• Right to access a variety of goods or services at competitive prices;
• Right to be heard and to be assured that consumer interests will receive due consideration;
• Right to seek redressal against unfair trade practices or restrictive trade practices;
• Right to consumer education.

In furtherance of the above, we shall:

• Refrain from engaging in unfair trade practices or publishing misleading advertisements;
• Refrain from manipulating the prices of goods or services in a manner prohibited under applicable law;
• Not discriminate between consumers of the same class, except where any differentiation is permitted under applicable law;
• Not impose cancellation charges on consumers after order confirmation, except as permitted under applicable law;
• Process refunds in accordance with our Refund Policy and the timelines prescribed under applicable law;
• Provide and keep updated information regarding returns, refunds, exchanges, warranty, delivery, payment methods and grievance redressal, wherever applicable; and
• Provide a complaint ticket number or other suitable reference number to enable consumers to track their complaints, in accordance with applicable law.

Consumers may also register their complaints with the National Consumer Helpline (NCH) at 1800-11-4000 or 14404, or through the National Consumer Helpline portal at consumerhelpline.gov.in.

24. GRIEVANCE REDRESSAL OFFICER

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have designated a Grievance Officer for consumer grievance redressal. The details of the Grievance Officer are as follows:

To be inserted upon finalisation of the appointed Grievance Officer's details:

Name: ________

Designation: Grievance Officer

Email: ________

Phone: ________

Hours: ________

The Grievance Officer shall acknowledge the receipt of any consumer complaint within 48 (forty-eight) hours of receipt and shall endeavour to redress the complaint within 1 (one) month from the date of receipt of the complaint, in accordance with the Consumer Protection (E-Commerce) Rules, 2020.

A complaint ticket number will be provided to the consumer upon filing of the complaint to enable tracking of the complaint status.

Consumers may also approach the appropriate Consumer Disputes Redressal Commission or the Central Consumer Protection Authority (CCPA) if their complaints are not resolved to their satisfaction.

25. FOOD SAFETY COMPLAINTS

In compliance with the Food Safety and Standards Act, 2006, and FSSAI regulations, any complaint relating to food safety, quality, or adulteration may be reported to:

• Our Grievance Officer (details in Section 24 above);
• FSSAI through the Food Safety Connect App or at foodsafety.gov.in;
• The local Food Safety Officer of the relevant State/UT; or
• The National Consumer Helpline at 1800-11-4000 or 14404.

We shall communicate any food safety complaints received by us to the relevant manufacturer, brand owner, or seller for speedy resolution, in accordance with FSSAI guidelines.

26. CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at postbox@the1970shop.com.

Our contact details are as follows:

The 1970 Shop — A Unit of MCMLXX Shop Private Limited

Address: C51, First Floor, Lawrence Road Industrial Area, Delhi 110035

Email: postbox@the1970shop.com

Trading Name: The 1970 Shop | CIN: U10509DL2025PTC452263 | GSTIN: 07AATCM6535E1Z5 | PAN: AATCM6535E | FSSAI License Number: ________